Lise M Hxe

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Verified Reviewer
| map-marker Vaudreuil-Dorion, Quebec

No customer service available

I have rival seal a meal that does not work. I am looking for someone to repair it. I cannot get any info anywhere.
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Marietta, Georgia

Phone call

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Contacted Rival Products at 800-557-****, rep that answered call spoke English, did not understand request, when asked for part number for meat slicer model 1101/8 retaining screw and spring he gave me the phone number of 800557**** when confirming with him, he stated this was the part number and was sending me email with parts list and manual. He did repeat my email address back to me. Now 30+mins and no email.
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User's recommendation: good luck in getting a correct answer.

Maria M Ixy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Austin, Texas

Looking for a replacement lid for my slow cooker SV20 SCVE500

I am looking for a replacement lid for above model numbers.
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Preferred solution: Need a lid

User's recommendation: Answer phone

Stephen P Uss
map-marker Santa Ana, California

Order crock pot broken bowl

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Order parts I have a broken bowl for 4 1/2 quart Rival crock pot 3745 PS
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Tylynn Krq
map-marker Longmont, Colorado

My lid handle broke

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Updated by user Oct 05, 2020

I finally got in contact with someone from Rival and they send me the new lid for my crockpot

Original review Sep 05, 2020
I have tried several times to contact customer service to get a replacement handle for my rival crockpot lid and no one ever comes on the line to talk to about it!!!
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User's recommendation: Don’t expect customer service from rival ..

Michelle D Nus

Order replacement part

Was unable to connect to a representative.
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Preferred solution: Order replacement insert pan.

Anonymous

Parts

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HUNG UP 3 TIMES, SPENT 10 MINUTES A CALL,SOME CUSTOMER SERBICE WHAT A JOKE. I WANTED A SINGLE ? answered I moved and we lost our cord to.our SF300 Deep Fryer which we absolutely loved. I since being treated like *** from your Rival CSR wanted to ask for a price and availability for a MDP -1 Plug?????
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User's recommendation: NEVER USE YOUR PRODUCTS AGAIN

1 comment
Guest

Your best bet is to go online. I used to run a RadioShack and there are like 30 different cords.

But only like five for something like a deep frier. If the cord is supposed to be removable then you can get a replacement.

Look at your plug. Match it up online it should cost about ten bucks plus shipping.

Diane T Anc

Crock pot

I own a rival crockpot Stoneware slow cooker smart pot. I have my crockpot on now on high for six hours. While wiping Countertop around the crockpot I accidentally touched the crockpot with my fingers and got burned. I would like to talk to someone about this immediately.
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Loss:
$35

Preferred solution: Let the company propose a solution

Anonymous
map-marker Moody, Texas

Need a coupler for microwave

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I don't like the method of service. You don't want to deal with customers is how I see it!
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User's recommendation: I do not recommend it!

ernest w Hgx

Subscription

orange blood Subscription I need to cancel it.
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Cons:
  • Not enough football talk to much negative forms

Preferred solution: just need to save money right now

Rayne Ron
map-marker Rockville, Connecticut

I was suppose to get an email from you so I can send you a photo of the Walmart receipt

My mom, Edna Hillery contacted you this morning about a defective microwave oven. Her zip code is 06082. I was suppose to get an email from you so I can send copy of receipt. My email address is dhillery68@***.com Please send me the email since you are refunding the defective product.
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Loss:
$52

Preferred solution: Full refund

Damonta Eow

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need replacement lid

A recording came up to let me be aware that the office is closed.
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Yasmine M Xux

Hand held mixer caught on fire

Rival Products - Hand held mixer caught on fire
I received this mixer several months ago, as a gift. I have only used it a few times. Yesterday, I was using it, and it literally caught on fire inside the unit, without warning. No smoke, burning smell, or noise; just a flaming fire!
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Pros:
  • Low cost
Cons:
  • Caught on fire

Preferred solution: Let the company propose a solution

Kendalynn Asu
map-marker Fresno, California

Broken handle need replacement Model 3355

Rival Products - Broken handle need replacement Model 3355
For no unknown reason the handle just came off as I tried to lift crockpot. The crockpot works great I hardly ever use it. It has been put away in my cabinet because my husband did not trust leaving anything electrical plugged in all day while we were at work. He has now passed on and I started to use more frequently now that I am home.. The crockpot has spent more time stored than used. Only brought it out for party’s to keep food warm and we didn’t have many party’s.
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Reason of review:
Damaged or defective
Josephine S Muh

Yes great product

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slow cooker for some time the unit is no good the inside has a ceamic bowl i got rid of the unit and kept the bowl can i put it in the oven? thank you Josephine
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